1 hour ticket response
We are devoted to delivering a quick and accurate answer to every helpdesk ticket posted by a customer. Our capable customer support staff representatives will review your inquiry and will think of the most effective option. We offer a 1–hour response time guarantee for all customer support tickets. In fact, the average helpdesk ticket response time has proven to be 20 minutes.
An Excellent Support Service
Each member of our client service staff has several years of experience in the shared hosting sector and the vast majority of them have been with us for at least 5 years. They all are prepared to answer all your questions in the most proficient way possible.
An Intuitive Help Section
To help you find a quick hint on how to use a specific feature, we have implemented a very intuitive Help section in our Control Panel. You can search through a broad collection of web hosting account management articles and website administration articles, take a glance at the F.A.Q. archive or check out our how–to video tutorials.