A 99.9% Server Uptime
Our shared hosting system is based on a secure, top–hole hardware architecture and a strongly customized Linux distribution. This is why, no matter what your web site is, or how many web site visitors you’ve got, or even in case there’s a DoS attack, our hosting servers will remain up and running and your sites will remain visible online.
Our shared hosting plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it’s important to also build your own network infrastructure. This is why we built a custom–configured internal network in all our data center facilities. Based on enterprise–grade Juniper switches and routers, our internal network allows for startlingly fast data transfer rates and is fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter and in our AU located datacenter, irrespective of which hosting service you have picked.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to decrease all potential risks with our cloud hosting packages and although we offer first–class client support, there are instances when the customer is just not pleased with what we offer. Or he has to move to a more robust hosting solution, such as a VPS server or even a dedicated server.
That is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you’re not pleased, you will receive a reimbursement.
24/7 Technical Support
We have cautiously selected each single member of our 24x7 support staff so that we can offer the best possible support you can possibly get. Each of our tech support engineers has many years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. Moreover, they’re available 24x7 – you will be able to touch base with them at any time and they’ll reply ASAP.
Their average support ticket response time is below 20 minutes, whilst with other web hosting distributors you have to wait around for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in under an hour.