Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Control Panel you can find an in–depth Help section featuring a plethora of instructional articles and commonly asked questions. They are contributed by our support team of well–trained techs. Simply type in your question and our smart platform will show you the most suitable answer.

  • Top quality support service

  • How–To Video Clips

  • For those who want to find out how to take care of a typically encountered issue by watching a video lesson, we’ve added a compilation of video tutorials to our Control Panel. All the tutorial videos are very short and simple to understand. They offer you visual presentations of different web site administration operations.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a round–the–clock help desk support service and feature a one–hour response guarantee. Our professional technical support engineers will be online 24 hours a day and will rectify any issue that you may possibly stumble upon within maximum one hour after the tech support ticket submission. In the majority of cases, an answer will be provided to you within 20 minutes.