Tech Support Channels
A 60–Minute Response Guarantee
We offer a 60 min response time guarantee for each support ticket or email that you send to the tech support staff. We’ll quickly respond to all general questions and forward the case to our server admins if any further assistance is required. If you take advantage of the Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you in advance.
A First–Rate Technical Support Service
Should you require assistance while working with the Control Panel or with any of the apps that we’ve pre–installed on the dedicated server on your behalf, do reach the customer support team anytime through the ticketing system. Besides, should you need assistance administering your dedicated server, you can order our Managed Services package, which includes Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting procedures, data backup disk storage space, etc.
A User–Friendly Help Area
We have equipped the Control Panel with a circumstantial knowledge base, which features extensive explanations of its features and functionalities. Additionally, we have made exhaustive video tutorials that will further instruct you how to perform a given task or solve a common problem. The instructional articles and the tutorial video clips are easily accessible from every Control Panel section through the Help and Videos buttons situated in the top right corner.