24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and tech support for all of our shared hosting. Even if you are not our client yet and you have some questions, we will give you a hand in a timely manner and supply you with the necessary info, in order to give you a choice to make an informed decision when you purchase a new hosting account. We're available at any time, including holidays and weekends, and we offer several options for communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we now have several phone numbers worldwide, therefore you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for a few days to receive assistance for any kind of task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available constantly and so will we. With a lot of contact options, you'll be able to choose the most convenient way to contact us and find out about our services in case you do not have an account yet, or ask for support in case you are already among our customers. You'll be able to give us a call, start a chat with a live consultant, send an e-mail or open a support ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour answer time warranty, though it hardly ever takes over 20 minutes to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we are there for you when you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server through us, you will be able to get in touch with us 24/7 for every server-related issue or forany issues and questions about the pre-installed software your server comes with. In case you haven't ordered your VPS server package yet, you'll be able to learn a lot more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you should send an e-mail message or open a support ticket via your billing Control Panel and you will get assistance within a maximum of an hour no matter the time of the day, even on holidays and weekends. The typical answer time generally doesn't exceed 30 minutes. If you're looking for assistance for third-party software, you're able to take advantage of the Managed Services upgrade which you can include to each and every VPS package and our admins will help you with any installation or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
When you obtain a dedicated server from our company, you'll be able to get in touch with us anytime using several channels and the maximum time that you'll have to wait for a response is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we can assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a support ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any general questions or you would like to know more about our services before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in various countries around the world. If you'd like to receive support for third-party software that you cannot deploy or operate effectively, you can add the Managed Services upgrade to your current package and our system administrators will assist you.