One-Hour Response Guarantee in Shared Hosting
Our shared hosting include a 1-hour response guarantee, which means that regardless of what query or difficulty you might have, we will always be there to lend a hand. Actually, it rarely takes more than 30 minutes to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our support team representatives are available 24-7, even on weekends and official holidays, which implies that you’ll obtain immediate assistance at any time. We know just how costly time can be, so by the time we reply to your trouble ticket or email, we’ll have examined the matter and, if we haven’t resolved it, we will give you more details about what you need to do on your end – if the situation requires it. With our support services, you can be certain that there will be somebody to lend you a hand momentarily, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take full advantage of our speedy support services. You’ll obtain a response to any ticket submitted through the hosting Control Panel or email sent to our customer and tech support staff in no more than an hour. The response time is guaranteed and it’s valid irrespective of the matter – billing or technical. Often, it takes considerably less time to investigate and troubleshoot a problem. We will supply you with more info if the solution involves something that should be done on your end. If you touch base with us during official holidays or weekends, the response time will be absolutely the same and given the fact that our support staff is available 24 hours a day, you will obtain timely help for any general, technical or billing issue no matter what time of day or night it is.