A live chat is a real-time way of communication between a hosting provider's support crew and its clients. It's a very efficient method to receive some info about the hosting services or get some issue resolved since you're talking with a live representative. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of errors when you exchange data like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else while the agent investigates the issue involved. What's more, you're able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the telephone costs that you'll have to pay when you are calling to another country.

Live Chat Support in Shared Hosting

As we believe that many issues are easily resolved when you speak to a live person, we supply a live chat service for all our prospective and active clients. The chat is available every day and our customer support representatives can assist you with a wide range of questions and situations. If you are not our customer yet, you'll be able to find out more about our shared hosting plans and the website hosting environment in general in order to be certain that your web sites will work effectively on our servers. If you already have an account and you have some questions or you experience any issues with any of our services, you can get in touch with us through the live chat and we will provide the needed info or help you troubleshoot the issue. You'll need to open a trouble ticket for certain troubles which require longer time or the expertise of a sysadmin, still for a lot of common troubles you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, so whenever you have any questions regarding our semi-dedicated servers, you can speak with our customer support team whenever you need regardless if you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and common questions and difficulties, still we're able to assist you with many technical questions as well. We can help you pick the proper package for your websites if you don't have an account yet, we can reply any billing questions or concerns you have or we can help you with setting up your new e-mail address on your PC or smart phone - all the aforementioned will be done promptly as our live chat service is online all day long, every single day. Every time you need help, you are able to chat with a representative and save a lot of time.