In case you have bought a web hosting plan and you’ve got certain queries relating to a specific feature/function, or if you’ve experienced a certain predicament and you need help, you should be able to get in touch with the respective client service staff. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them along with it or not, as the quickest way to tackle an issue most often is to open a ticket. This kind of correspondence makes the responses exchanged by both parties easy to follow and allows the customer support team representatives to escalate the issue in case, for example, a server administrator must get involved. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to use at least two different accounts to contact the support staff and to actually manage the hosting space. Non-stop switching between different accounts might sometimes be a headache, not to mention the fact that it takes a very long time for the vast majority of hosting providers to process ticket requests.

Integrated Ticketing System in Shared Hosting

Our shared hosting come with an integrated trouble ticket system, which is an essential part of our in-house created Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything related to the hosting service itself in one place – invoices, website files, e-mails, support tickets, etc., avoiding the need to log in and out of different admin interfaces. In the event that you have any technical or pre-sales questions or any problems, you can open a ticket with just several clicks without leaving your hosting Control Panel. In the meantime, you may pick a category and our system will present you with a variety of help articles, which will give you more info and which may help you solve any given problem before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything related to your semi-dedicated server account from one single location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you have a query or run into a problem, you can get in touch with our technical support staff representatives instantaneously without having to sign in to some other admin interface. You can search through your web files or check different settings in your account while submitting a new ticket or reading the response to an old one. In case you’ve got a lot of tickets and you would like to find a particular one, you can resort to the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a reply in less than 1 hour regardless of the essence of your inquiry or issue.