Although the web hosting service supplied by the different companies is roughly the same, each provider has got a personalized platform with its own modifications and different ways to do particular tasks. That is the reason why, an information-stuffed knowledge base would be incredibly useful both for persons with no prior experience and for technically seasoned users who will at some point learn how specific operations are accomplished, but will lose valuable time meanwhile. The aim of such a knowledge base is to help make the service fast and easy to use, sparing users loads of time and effort. The consequence is more satisfied customers, since they can easily find the information they need, and much less work for the customer care staff, because typically the vast majority of the queries and issues that clients have got are already described in the knowledge base. In case the articles are competently written and encompass more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting plans come with an extensive knowledge base where you can find information on all the obstacles that you may come across and their resolutions. You can get to know how to set up and manage an electronic mailing list, how to use an .htaccess file, or how to continue if the settings of your mail client are accurate, but yet you are unable to send email messages, for example. We’ve tried our utmost to be as comprehensive as possible and to encompass all possible options so as to save you time and to present you with different solutions for every single issue. The knowledge base features informational articles too – both general ones about the hosting service as a whole, and more specific ones, which will help you become acquainted with the features and functions of the Hepsia hosting Control Panel. You can find articles that are dedicated to particular features and functions in each section of the Control Panel, while if you’d like to browse through the complete list of articles, you can visit the all-encompassing Help section.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated servers include extensive online technical documentation where you will find info on all the functions that our in-house created Hepsia Control Panel offers, in addition to solutions to different questions and challenges that you may encounter. All user guides feature detailed descriptions, which goes to say that you will not need to worry about omitting something if you are aiming to export a MySQL database, for example. The troubleshooting articles cover a variety of different potential causes of certain problems and the solution for each and every one of them, so if you’re unable to send emails although you have the right SMTP server settings, for instance, you can swiftly see what the reason could be and correct the problem with several mouse clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find applicable articles in every single section. In case you wish to check out all help articles, click on the Help link, which is located in the upper right-hand side of the Control Panel.